Hi, I'm Jackie

I make tech make sense, for people who'd much rather be doing the work they love.

I've spent most of my career on both sides of the screen: building systems, supporting the people who use them, and teaching both. Now I help health, fitness and wellness coaches get their online business working properly on Systeme.io.

Where I've come from

Programmer (1990 to 2002)

I started as an Analyst/Programmer on IBM AS/400 systems for companies including Kingfisher and Toshiba Electronics. Debugging was my favourite part: working out why something's broken is still the bit I enjoy most.

As a senior programmer I trained two warehouse staff to become programmers themselves. That's when I realised how much I love teaching.

Health and fitness (from 2008)

I retrained in nutrition and fitness while raising my children. At Cytoplan I answered customers' technical queries by phone and email, and gave product training to nutritional therapists.

I still teach Pilates two classes a week, so I know what it's like to run a small wellness business.

Back into tech (2022)

I completed the AWS re/Start programme and became AWS Cloud Practitioner certified in June 2022.

Birmingham Hospice (2022 to 2024)

I joined as a 1st Line Technician and was promoted to ICT Team Leader within three months. I led two 1st line technicians, resolved 1st and 2nd line issues, and wrote the procedures and guides that helped the team support staff confidently.

Working in a hospice taught me a lot about calm, patient support for people under pressure.

Today

After being made redundant from the Hospice in October 2024, I've been building websites, sales funnels and email automations for small business owners on Systeme.io.

I've also been learning Claude Code by building real projects, because I never stop being curious about new tools.

How I work

  • Plain English: if I use a technical word, I'll explain it
  • Honest advice: I'll tell you what you need, and what you don't
  • You stay in control: I'll show you how your system works, so you're never dependent on me

Let's talk

Coaches: tell me what you're using now and what's driving you mad, and I'll tell you honestly whether Systeme.io is right for you.

Book a free chat
30 minutes, no pressure

Employers: I'm also open to 1st and 2nd line IT support roles in the Worcestershire and south Birmingham area.

Get in touch